Shipping policy

Shipping Policy

Last Updated: 01-06-2026

Digital Product Delivery

All products sold on our website, including Convertly™ and any other Shopify themes, templates, or digital assets, are digital products.

No physical items will be shipped to your address.

Delivery Time

Once your payment has been successfully processed, access to your purchased digital product will be provided immediately or within a few minutes.

In rare cases, delivery may take longer due to:

  • Payment verification processes

  • Temporary technical issues

  • Network or server delays

  • High traffic periods

If you do not receive your purchase within 24 hours, please contact our support team.

Delivery Method

Digital products are delivered electronically through:

  • Download links

  • Customer account access

  • Email delivery

  • Secure digital download portal

The delivery method may vary depending on the product purchased.

Incorrect Email Address

Customers are responsible for providing a valid email address during checkout.

Ad Set Go Studios is not responsible for delays caused by incorrect customer information. If you entered an incorrect email address, please contact us and we will assist you in locating your order.

International Orders

Since our products are delivered digitally, they are available worldwide.

There are no shipping charges, customs fees, import duties, or international delivery restrictions for digital products.

Failed Delivery

If you experience any issues accessing your purchased files, please contact our support team with:

  • Your order number

  • Purchase email address

  • Product purchased

We will work to resolve the issue as quickly as possible.

Contact Information

For delivery or access-related questions, please contact:

Business Name: Ad Set Go Studios

Email: contact@adsetgostudios.in

Support Hours: Monday–Friday, (10 AM - 6 PM)

We aim to respond within 1–2 business days.

Agreement

By purchasing from Ad Set Go Studios, you acknowledge that all products are digital products and that no physical shipment will be sent.